24/7 GLOBAL SUPPORT SERVICES

Open Business Solutions > Services > 24/7 Global Support Services

Open Business Solutions supports hundreds installations across the world including North and South America, UK, Europe, Middle East , Asia and Australasia.

As our systems are operational logistics solutions, they are business critical and our clients want responsive support services available 24/365 where ever they are across the globe.

Increasingly Open Business Solutions is providing total managed services for its clients which therefore means that the round the clock support services can be required to cover the whole spectrum of hardware, infrastructure, database, technical, operational and applications support, all delivered to demanding service levels.

Clients can choose the level and scope of support services they require to best meet their needs. The key components offered for Global support services by Open Business Solutions includes:

• 24/365 help desk to log calls and progress track calls through to closure
• Agreed service levels for calls by priority with critical calls responded to in less than one hour
• One point of contact for system issues
• We determine where the issue lies and ensure the call is dealt with by the appropriate team, which could mean managing third party suppliers to address an issue
• Support available for all system aspects including hardware, infrastructure, database, technical, operational and applications support
• Pro-active system monitoring to spot and resolve potential issues before they impact your operations
• Regular reporting and service reviews.
• Support resources in the UK and Singapore ensure the appropriate resources are on hand 24/365.

Our support services are normally provided on an annual contract basis where charges reflect the required services and hours of cover. We can build in the flexibility to vary the level of cover at certain times of the year to cater for peaks in business activity/longer operating hours.