CUSTOMER ORDER MANAGEMENT

Open Business Solutions > Solutions > Customer Order Management

Cameleon

Cameleon is a suite of Customer Relationship Management (CRM) applications targeted to manufacturers that simplify and automate the sale of complex products on the Internet, mobile PC's or desktop computers.

Based on a unique Internet-based configuration technology, Cameleon offers “Guided selling solutions in a Multi-Channel World”. Implementing Cameleon reduces customer order errors, improves lead-times and saves manufacturers’ money on scrap and rework by ensuring that customers’ requirements are mapped to products the manufacturer can deliver.

There are several key market factors that lead organisations to consider such solutions as Cameleon:

• Increasing Customer Expectations
• Higher Attention on Customer Relationships Management (CRM)
• There is a high demand for Multi-Channel capability – the internet is now viewed as just an additional channel to market products, not as the unique or ultimate – ranging from the sales of simple products on the Internet to the sales of complex products and services – not the same “game” as selling books and CDs over the internet
• From Mass Production to Mass Customisation – the manufacturing trend has been here for the last decade and it’s not going to stop: the internet is just putting even more stress on manufacturers
• New software products to simplify the sale of e-products – companies ignore new technology, their competitors will not

COM-Net2

eCommerce can have significant affects on the Key Business Drivers at your company. It can help to increase sales, improve customer service, and decrease costs all at the same time. A compelling value case is that the cost of an “e” order is far less than a paper order. Often, an eCommerce initiative will help reduce back orders, while minimizing customer returns.

Designed especially for ERP for iSeries users who want to offer online customer service, instantly, COM-Net2 offers necessary COM functions optimized for the Internet, without the need to deploy software or training to end-users. Simply stated, COM-Net2 provides a direct, interactive interface between you and your customers. Fully integrated with ERP for iSeries, COM-Net2 provides real-time online order tracking and item information to customers 24 hours a day, 7 days a week.

Benefits include:

• Increase sales
• Reduce operating costs
• Enhance customer service
• Scalable and flexible
• Fully integrated and supported

Electronic Data Interchange (EDI)

Tools to improve communication with larger customers and suppliers.